Docs & FAQs
Curriculum Scope, Sequence & Video Tour
Tour the Prodigies Index (2019)
I received damaged goods
If you received a damaged package or product, we will replace it for you at no cost. Please forward your …
Packages arriving in different shipments…
If you order bells and books, your order is likely to arrive in separate packages. Our bells generally ship from …
Tracking My Order…
If you ordered physical goods from our shop, you should receive a tracking email when you order ships! Not seeing …
Do you ship international?
Yes. Our digital curriculum and website access is available worldwide (no shipping fees of course). We can also ship bells …
Renewing vs Non-Renewing Memberships
Many of the Prodigies Memberships are billed on a recurring basis. If you would like to purchase a set amount …
Gifting Prodigies
Looking for a great birthday gift? Give the gift of music by gifting Prodigies! To gift someone else digital access …
Paying by Check, Purchase Order or Invoice
Can I purchase with a purchase order? Yes, of course! The best method for placing a Purchase Order is to… …
Return Policies
What Is Your Return Policy? We know that buying on the Internet can be a little stressful and sometimes worrisome, …
Playback speed control (slowing down & speeding up the videos)
On ProdigiesMusic.com, all of the videos have a built in speed control that allows you to slow down the videos! …
Playback speed control (slowing down & speeding up the videos) Read More »
Technical Requirements
You don’t need a lot of technical requirements to use Prodigies. To stream videos from Prodigies, you’ll need a reliable …
Web Based Error
Receiving a Web Based Error? Prodigies is a secure site, so if you access content and leave it up for …
Social Login (Facebook & Amazon)
Make signing into Prodigies even easier by linking your ProdigiesMusic.com account with a social login. And rest knowing that we …
One of my bells broke…
If you purchased bells from us, they’re backed by a 2 year, 3 bell replacement policy (whichever happens first). Replacement …
How many sets of bells do I need?
If you want to make the most of the program, having a set of bells for each student is a …
Do I need an instrument (like the bells) to enjoy Prodigies?
View our most updated Instrument Guide here: https://prodigies.com/instruments-to-use-with-prodigies-and-where-to-find-them/ At first, you can certainly start off without an instrument. Inside of …
Do I need an instrument (like the bells) to enjoy Prodigies? Read More »
Using Prodigies without an instrument…
Focus on hand-signs with PsP Melodies Find more hand-signs in Playtime &, Performance Tap and clap with any of the …